Dealer Services
Dealer Services

Help

For more information about your loan account, eServices, or payment and service options, please select from the categories below. We have provided the most common topics within each section.

If you are unable to find what you need or require further assistance, please call us at 1-800-289-8004, Monday – Friday, 5:00 am to 7:00 pm Pacific Time, 7:00 am to 9:00 pm Central Time, 8:00 am to 10:00 pm Eastern Time.

For more information about your loan account, eServices, or payment and service options, please select from the categories below. We have provided the most common topics within each section.

If you are unable to find what you need or require further assistance, please call us at 1-800-289-8004, Monday – Friday, 5:00 am to 7:00 pm Pacific Time, 7:00 am to 9:00 pm Central Time, 8:00 am to 10:00 pm Eastern Time.

To access your account online, please Sign On to eServices. Enter your User ID and Password; you will then see the Account Summary for all your loans.

Save the eServices Sign On page to your favorites for easy access in the future.

When have you completed your transaction in Services, please ensure that you sign off from your online session. For security reasons, we will automatically sign you out after 10 minutes of inactivity. To sign off from eServices:

  1. Select Sign Off from the menu. A successful sign off message will display.
  2. To sign back on to your eServices account, select the Sign On button.

If you are unable to sign on to your eServices account, please select User ID/Password from the menu. Then select the item you need assistance with:

  • I Forgot My User ID
  • I Forgot My Password
  • Change My Password
  • My Account is Locked

If you are experiencing a different issue or have questions, please call us at 1-800-289-8004, Monday – Friday, 5:00 am – 7:00 pm Pacific Time, 7:00 am – 9:00 pm Central Time, 8:00 am – 10:00 pm Eastern Time.

To access your account online, please Sign On to eServices. Enter your User ID and Password; you will then see the Account Summary for all your loans.

Save the eServices Sign On page to your favorites for easy access in the future.

When have you completed your transaction in Services, please ensure that you sign off from your online session. For security reasons, we will automatically sign you out after 10 minutes of inactivity. To sign off from eServices:

  1. Select Sign Off from the menu. A successful sign off message will display.
  2. To sign back on to your eServices account, select the Sign On button.

If you are unable to sign on to your eServices account, please select User ID/Password from the menu. Then select the item you need assistance with:

  • I Forgot My User ID
  • I Forgot My Password
  • Change My Password
  • My Account is Locked

If you are experiencing a different issue or have questions, please call us at 1-800-289-8004, Monday – Friday, 5:00 am – 7:00 pm Pacific Time, 7:00 am – 9:00 pm Central Time, 8:00 am – 10:00 pm Eastern Time.

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Wells Fargo Dealer Services is a division of Wells Fargo Bank, N.A. Member FDIC and Equal Credit Opportunity Lender.
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